Scheduling Policy

To provide the best service to all clients and ensure smooth scheduling, please review the following policies:

​

1. Consultations Required
All new clients must complete an initial consultation before booking any training or boarding services. This allows me to assess your dog’s needs and recommend the most appropriate program.

​

2. Appointment Scheduling
Training lessons are scheduled by appointment only. Availability may vary, and I recommend booking in advance to secure your preferred times. Appointments may be made in our online portal, via direct message to Sarah, or in person during a lesson.

​

3. Cancellations & Rescheduling

• Please provide at least 48 hours’ notice if you need to cancel or reschedule a lesson.

• Cancellations made with less than 24 hours’ notice may result in the lesson being forfeited or a cancellation fee being applied.

• Appointments that are not confirmed at least 24 hours in advance will be automatically cancelled. It is the responsibility of the client to keep track of their training calendar and confirm via automated appointment reminder or direct message. 

• Repeated last-minute cancellations may affect your ability to book future lessons.

​

4. Punctuality
Please be on time for your scheduled appointment. Lessons will begin and end at the scheduled time. If you arrive late, the lesson will still end at the original time.

​

5. Board & Train / Boarding Drop-Off & Pick-Up

Drop-off and pick-up are by appointment only. Please note that this is a private residence, not a storefront with regular business hours. Unscheduled or unannounced drop-in visits are not permitted and may result in termination of the contract. Early or late arrivals outside of agreed-upon times may incur additional fees.

​

6. Payment & Deposits

• A non-refundable deposit of 50% will be required to reserve board & train or boarding dates.

• Payment for private lessons is due at the time of booking unless otherwise arranged.

​

7. Emergencies
I understand that emergencies happen. Please communicate with me as soon as possible if an unexpected situation arises, and I will do my best to accommodate within reason.

​